Limited Warranty

Henko Trailers, hereinafter referred to as “the Company”, guarantees to the original purchaser that each trailer manufactured by “the Company”, excluding all accessories and equipment not manufactured “the Company”, will be free from material and workmanship defects for a period of 2 years from the date of purchase, provided that the purchaser is the original owner of the trailer and complies with the conditions detailed in this warranty. This warranty is valid only for the original purchaser and is non-transferable.

Warranty Conditions:

To be eligible for this warranty, the consumer-original purchaser must:

1. Register the Warranty: Complete and submit the warranty registration form to Henko Trailers within 30 days of purchasing the trailer. Failure to register within this period may invalidate the warranty.
2. Keep Proof of Purchase: The purchaser must retain the receipt or invoice as valid proof of purchase to claim the warranty.

Warranty Coverage:

Henko Trailers agrees to repair or replace (at the Company’s discretion) any part of the trailer that exhibits material or workmanship defects/damages during the warranty period. Repairs will be made at no cost to the original purchaser, including parts and labor, provided that:

1. Notification of Defect: The original purchaser notifies Henko Trailers or an authorized dealer in writing, in person, or by phone, about the trailer defect/damage within a reasonable time.
2. Estimates for External Work: If the work is carried out by a company outside the authorized dealer network, the purchaser must obtain two written estimates for the cost of the work and obtain prior approval from Henko Trailers.
3. Transportation Costs: The transportation costs for the defective/damage trailer or parts to and from the authorized dealer or repair center will be the responsibility of the original purchaser.

Additional Service for Axle Bearing Maintenance:

Henko Trailers offers an additional service, free of charge for the Original Purchaser of the trailer, which consists of inspecting, greasing, and adjusting the axle bearings after one year of the trailer purchase and before the warranty expires. This additional service will be completely free under the following conditions:

1. Conditions for Free Service:
   • The trailer must be unloaded (without cargo or additional equipment).
   • The owner must call in advance to schedule an appointment for the trailer inspection.
2. Home Service:
   • If the owner prefers the service to be performed at their home or at the trailer’s location, only transportation costs will be charged. The cost of the service (inspection, greasing, and adjustment of the bearings) will be fully free of charge, as part of Henko Trailers’ exclusive customer service.

This additional maintenance service does not affect the Purchaser’s rights under the standard warranty and is offered as an added benefit for Henko Trailers customers.

Exclusions and Limitations:

This warranty does not cover:

1. Accessories and equipment are not manufactured by Henko Trailers that have their own manufacturer’s warranty.
2. Damage caused by improper use, such as:
   • Overloading the trailer (beyond the manufacturer’s specified capacities).
   • Improper use or use for commercial or rental purposes.
   • Damage caused by accidents, negligence, or structural alterations to the trailer.
3. Trailer Modifications: Any alteration or modification of the original trailer voids this warranty, unless the modified parts are manufactured and certified by Henko Trailers. In such cases, modifications made with Henko Trailers-approved and certified parts will not be excluded from the warranty.
4. Normal Wear and Tear: The warranty does not cover parts subject to wear due to normal use, such as:
   • Tires, bearings, seals, brakes, cables, belts, friction components.
   • Bunks, carpeting, and wooden accessories.
5. Damage from Natural or External Phenomena: Henko Trailers will not be responsible for damages caused by natural events (Acts of God), civil unrest, or unreasonable use of the trailer.
6. Routine Maintenance: The warranty does not cover standard maintenance services, such as adjustments, lubrication, or repairs of minor faults due to lack of regular maintenance.

Exclusion of Liability for Consequential Damages:

Henko Trailers shall not be liable for incidental, indirect, or consequential damages arising from the breach of this warranty or any other express or implied warranty, including but not limited to the implied warranty of merchantability or fitness for a particular purpose.

Warranty Duration:

The duration of this warranty is 2 years from the date of purchase. After this period, any claim will be invalid.

Repair Process:

1. Pre-authorization: All repairs covered by this warranty must be pre-authorized by Henko Trailers or an authorized dealer before being performed. Unauthorized repairs may not be covered by the warranty.
2. Replacement Parts: In the event of repair, Henko Trailers reserves the right to repair or replace defective parts according to the availability of parts and the type of damage.

Commercial Use:

Trailers used for commercial purposes, rentals, or fleet rentals are not covered by this warranty. This warranty is exclusive to the personal use of the original purchaser.

Third-Party Manufacturer Warranties:

Trailer components not manufactured by Henko Trailers, such as:

• Wheels, tires, and bearings
• Lights, jacks, springs
• Breaks and brake components
• Seals, couplers, cables, belts
• Wooden mats and carpeting

They are covered by separate warranties from their respective manufacturers, and the consumer should contact those manufacturers to make any claims related to these parts.

Legal Provisions and Jurisdiction:

This warranty will be governed by the laws of the country or state in which the trailer was purchased. Any dispute related to this warranty will be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.

Important Notice: This warranty does not replace or affect the consumer’s legal rights under local, national, or international consumer protection laws. If any provision of this warranty is deemed unenforceable by a competent court, the remaining provisions will continue to be valid and enforceable.

Purchaser’s Signature:

The purchaser must sign and date this document upon receiving their trailer as proof that they have read and understood the terms and conditions of the warranty.

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