1. Terms and Conditions of Sale
By placing an order through our website, you confirm that you have read, understood, and agree to the following terms:
1. All Sales Are Final After 24 Hours
Orders may be canceled within 24 hours of placement for a full refund. After 24 hours, all sales are final, and no cancellations or refunds will be accepted.
2. Non-Refundable Processing Fees
In the event of a cancellation within the 24-hour period, any online platform or payment processing fees (such as those charged by credit card processors or third-party apps) are non-refundable.
3. Pickup Only – No Delivery Available
At this time, Henko Trailers does not offer delivery services. All trailers must be picked up in person by the customer or a designated representative at our designated pickup location. Pick-up details will be confirmed after your order is ready.
4. Trailer Specifications and Orders
All trailers are either custom-built or made-to-order, unless otherwise noted. Please review your selection carefully. Henko Trailers is not responsible for errors in the model or configuration selected by the customer.
5. Warranty Disclaimer
All Henko Trailers are covered under our standard warranty policy, available upon request. Warranty does not cover damage caused by misuse, accidents, improper loading, or poor maintenance.
6. No Hidden Fees
The price shown on the website is the final price. No additional dealership, processing, or hidden fees will be charged at pickup.
7. DMV Paperwork
All trailers include complete DMV documentation at pickup. It is the buyer’s responsibility to complete registration with their local agency.
8. Limitation of Liability
Henko Trailers is not liable for any indirect, incidental, or consequential damages related to the use or misuse of the trailer. Our total liability is strictly limited to the price paid for the trailer.
9. Jurisdiction
These terms are governed by the laws of the State of Florida, and any dispute shall be resolved exclusively in the courts of Miami-Dade County, Florida.
10. Modifications
Henko Trailers reserves the right to update these terms at any time. Any changes will be posted on this website and apply to future purchases.
[ ] I have read and agree to the Terms and Conditions of Henko Trailers.
2. Privacy Policy
At Henko Trailers, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase online.
1. Information We Collect
We may collect the following information:
– Name, address, and contact information
– Payment and billing details (processed securely through third-party providers)
– Purchase history
– Device and browser information (via cookies)
2. How We Use Your Information
We use your data to:
– Process and fulfill your orders
– Contact you regarding your purchase or pickup
– Improve our website and services
– Comply with applicable laws and regulations
3. Data Sharing
We do not sell or rent your personal information. Your data may be shared with:
– Payment processors (e.g., PayPal, Stripe)
– Government agencies, if required by law
4. Cookies and Tracking
We may use cookies and similar tools to improve your browsing experience and track website performance. You may disable cookies through your browser settings at any time.
5. Data Security
We implement security measures to protect your data. Payment information is processed through secure, PCI-compliant platforms.
6. Your Rights
You may request access to or deletion of your personal data by contacting us at:
info@henkotrailers.com
7. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date.
Last updated: [Insert current date]
3. Warranty Policy
Henko Trailers offers a limited warranty on all new trailers purchased directly from us. By purchasing a trailer, you agree to the terms below:
1. Warranty Coverage
This limited warranty covers:
– Defects in materials or workmanship
– Structural issues related to the aluminum frame or assembly
Warranty Period: 90 days from the date of pickup or delivery, whichever comes first.
2. What Is Not Covered
This warranty does not cover:
– Damage caused by accidents, misuse, or abuse
– Improper loading or overloading
– Rust, corrosion, or normal wear and tear
– Unauthorized modifications or repairs
– Tires, wheels, lights, and accessories not installed by Henko Trailers
3. Customer Responsibility
The buyer is responsible for:
– Regular maintenance (tightening bolts, greasing hubs, checking wiring)
– Safe operation and towing of the trailer
– Following weight and load guidelines
4. Warranty Claims
All warranty claims must be submitted in writing with photo or video evidence. Contact us at:
warranty@henkotrailers.com
Henko Trailers reserves the right to repair, replace, or deny any claim at its sole discretion.
5. Legal Limitation
This warranty is limited to the original purchaser and is non-transferable. Henko Trailers is not liable for incidental or consequential damages.
All disputes shall be governed by the laws of Florida, with jurisdiction in Miami-Dade County.
4. Shipping & Cancellation Policy
At Henko Trailers, all purchases are currently fulfilled through **local pickup only**. We do not offer shipping or delivery services at this time. The following policy outlines our pickup and cancellation procedures:
1. Pickup Policy
All trailers must be picked up by the customer or a designated representative at our official pickup location in Florida. Pickup instructions and scheduling will be communicated once the order is ready. Failure to pick up the trailer within the agreed timeframe may result in additional storage fees.
2. Cancellation Policy
Orders can be canceled within 24 hours of purchase for a full refund, **excluding any transaction or platform processing fees**. After 24 hours, orders are final and no refunds will be issued. Trailers are built to order, and production begins promptly after purchase confirmation.
3. Future Shipping
If Henko Trailers introduces delivery or shipping services in the future, all terms, timelines, and associated costs will be clearly communicated to the buyer at the time of purchase. Any such services will be subject to separate terms and may require a signed delivery acknowledgment.
4. Title and Liability
Ownership of the trailer transfers to the buyer upon successful pickup. Henko Trailers is not liable for any loss or damage after the trailer has been released to the customer or their appointed representative.