Returns & Refunds policy

All Sales Are Final
All trailer sales are final once the order is confirmed. Trailers are custom-built or made-to-order products. After the cancellation window closes or production begins, no cancellations or returns will be accepted except as stated below.

Order Cancellation

• You may cancel your order within 24 hours of placing it for a full refund of any deposit paid.

• After 24 hours, deposits are non-refundable.

• Once production has started, the order cannot be cancelled and the deposit is forfeited.

Returns
Returns are only accepted under the following limited conditions:

• The return request must be made within 24 hours of delivery.

• The trailer must be in new, unused condition, with no signs of use, towing, loading, or damage.

• The trailer must not have been titled, registered, or modified.

• All original parts, accessories, and documentation must be included.

All returns require prior written authorization from Henko Trailers. Unauthorized returns will not be accepted.

Return Shipping & Fees

• The customer is responsible for all return shipping, transportation, and related costs.

• A restocking fee of 25% (or $150, whichever is greater) may be deducted from the refund amount.

• Original shipping charges are non-refundable.

Defective or Damaged Products
If your trailer arrives damaged or has a manufacturing defect, contact us within 24 hours of delivery with photos and your order number. We will repair or replace the defective parts under our 2-year limited warranty at no cost to you. Warranty claims do not constitute a return for refund.

Warranty
Henko Trailers offers a 2-year limited warranty on defects in materials and workmanship for the original purchaser. This warranty does not cover normal wear and tear, misuse, improper maintenance, accidents, or modifications.

Contact
For return requests or questions, contact us at:
Henko Trailers
Email:
Phone: 786-531-9151
Monday – Friday, 9 AM – 5 PM